Product Ordering:
When will my order ship?
How will my order be shipped?
Where is my order?
How do I return an order?
How do I cancel an order?
Are online orders safe?
Are your products cruelty-free?

When will my order ship?
Most orders are processed within 24 hours of receipt (processing time does not include Fridays, Saturdays or Sundays). Orders placed on Friday, Saturday and Sunday will be processed the following Monday. Orders are processed and shipped Monday through Thursday only, excluding major holidays. Please Note: Cosmetíque is unable to ship to international locations.

How will my order be shipped?
Your order will be shipped via United States Postal Service. Orders will be shipped Standard Service (delivery within 5-7 business days from ship date) unless Three Day Service is specified. There is a $5.00 additional charge to upgrade to Three Day Service. Please Note: Cosmetíque is unable to ship to international locations.
Shipping Rates

Where is my order?
For questions regarding the status of your order, please contact our Customer Service Representatives by e-mailing customerservice@cosmetique.com or calling 1-800-621-1342, Monday-Thursday, 8:30 a.m. - 5:00 p.m. Friday 8:30 a.m. - 3:00 p.m. (Central Time). Please include your order number with all inquiries.

How do I return an order?
Cosmetíque products come with our 100% Satisfaction Guarantee. To return a product you purchased online for full merchandise credit, simply send it to:
Cosmetíque
200 Corporate Woods Parkway
Vernon Hills, IL 60061
Attn: Returns

How do I cancel an order?
To cancel an order, please contact our Customer Service Representatives by e-mailing customerservice@cosmetique.com or calling 1-800-621-1342, Monday-Thursday, 8:30 a.m. - 5:00 p.m. Friday 8:30 a.m. - 3:00 p.m. (Central Time). Please include your order number with all inquiries. If your order has not yet shipped, it will be cancelled.

Are online orders safe?
When you order online at www.cosmetique.com, Secure Socket Layer (SSL) encryption technology is used. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla/Firefox 1.0.4
Netscape 6.0 (Windows only)
Safari RSS

Are your products cruelty-free?
Cosmetíque does not and will not test our products on animals.