Cosmetíque.com
(the “Site”) is owned and operated by Cosmetíque,
Inc. (”Cosmetíque”,
“Our Company”, “We” ). We understand how concerned
our customers are about the information they provide
to us. The following policy is intended to assure
our customers that we regard our responsibility to
protect their information very seriously and take
the necessary steps to provide that security. The
policy may be updated from time to time, so we encourage
you to revisit this page to review any changes. This
policy was last updated November
16, 2009.
1. What Information We Collect
Personal.
Whenever you purchase products (on-line, over the
phone, or through the mail), contact customer
service, complete a survey, participate in a sweepstakes
or promotion, or sign up for e-mails, we collect
personal information. The information we receive
may include your name, mailing, billing and/or
shipping addresses, telephone number, birth date,
form of payment, e-mail address, product preferences
and/or product purchase history. If you use a credit
or debit card or pay by check we may also receive
your account information and/or expiration date.
Cosmetíque uses this information
that you provide to ship your orders, service your
account, personalize your experience and to communicate
with you.
Non-Personal.
We also collect non-personal information from visits
to the Site. This type of information includes
the number and frequency of visits to each page,
the length of stay, browsers and operating systems
used and the domain names of the website from which
you linked to this Site.
Cookies.
"Cookies" are small pieces of information stored by your browser
on your computer's hard drive when you visit our web site and/or advertisements.
We use cookies to enhance your Web viewing experience, to target advertising
and marketing offers to your particular interests, to keep track of your shopping
cart, and to recognize you when you visit the Site again. Cookies cannot be
used to obtain data from your hard drive, your email or any other personal
data about you. Most Web browsers automatically accept cookies, but you can
usually set your browser to notify you when you receive a cookie, giving you
a chance to decide if you want to accept it or not. If you decide not to accept
cookies, you may not be able to shop with us on-line and/or access all of your
account information on our website.
Security.
Cosmetique utilizes SSL (Secure Sockets Layer) encryption
method on all secure submissions. This method is
generally accepted as an industry standard security
protocol. The secure server software (SSL) encrypts
all information you input before it is sent to
us. Furthermore, all of the customer data we collect
is protected against unauthorized access. We have
put this privacy protection control system in place
to help ensure that your personal data remains
safe and private. However, we cannot guarantee
the protection of your information from any actions
taken by third parties that may unlawfully interrupt
or access transmissions or private communications.
If you use a credit card to make a purchase or
join our program, the transaction and your credit
card number and expiration date are stored on our
server for archival purposes only. We will never
disclose any of this information to any third party,
except for the purpose of processing your orders.
2. How We Use that Information
Order Processing.
Cosmetíque uses the information you provide
us in a number of ways. First and foremost, the information
provided is used to deliver our customers with an
enjoyable experience. This means conveniently helping
you shop with us, place your order and receive your
shipment as smoothly as possible.
Customer Service.
We routinely use your personal information to communicate
with you while servicing your account. This may
take the form of e-mails, telephone calls and postal
mailings. Some examples of this type of service
include order confirmations, customer surveys,
and account balance notifications.
Marketing.
Depending on the information you provide to us, we
may periodically communicate the introduction of
new products, promotions and sales, or service
improvements to you via e-mail, postal mailings,
and/or telephone calls. We may also send you a “co-registered”
e-mail promoting carefully selected offers from partner
companies we believe may be of interest to you. You
may “opt-out” of receiving any marketing
communication from us. See below for
instructions.
Administrative.
Cosmetique makes some of your information available
to other companies from time to time. For daily
operations it is necessary to share our customers’ information
with service providers like banks/credit card companies,
shipping carriers, and other providers of administrative
functions in order to effectively receive orders
and ship product to our customers.
Service Providers.
Occasionally, we may provide limited information
(name, address, phone, purchase history – but
not credit card or personal payment information)
to third parties whom we may contract to provide
services like mail catalogs, send e-mails, administer
sweepstakes or promotions, and perform research
and/or surveys.
Data Enhancement.
In our effort to continually be a better, more efficient
and more effective company and to help ensure that
we are being as relevant to you as we can, we occasionally
add other public information about you from other
sources to the data we house. To do this may involve
sharing some minimal data (generally only name,
address and/or phone) for matching purposes.
3rd Party Sharing.
We may share your postal address and/or telephone
number (never e-mail address or payment information)
with carefully selected third party marketing partners
in order to introduce you to products, services
and special offers that may be of interest to you.
They may also combine your information that we
provide with other personally identifiable information
available from their records and other sources
to bring you offers of interest. You may "opt-out" of
our sharing your information with these third parties. See
below for instructions.
Legal.
On rare occasions, we may be asked to disclose any
information we have collected about you to law
enforcement officials for instances like subpoenas,
court orders, or other circumstances when required
by applicable law. In the event that all of our
business assets are transferred, customer information
will be one of the assets transferred.
3.
How You Stay In Control
You are always in control of the
information we collect and how we use it. You can
opt not to receive marketing communications from
Cosmetíque or 3rd Parties. For basic operating
needs, we may need to retain the right to contact
you (by mail, e-mail or phone, depending on what
you have provided to us) for order confirmation,
billing and account service communications.
To Opt Out of
Marketing Communications, You Can Contact Us: |
| |
|
| By E-mail: |
customerservice@cosmetique.com
(24 hours a day) |
| By Phone: |
1-800-621-1342
Monday-Thursday, 8:30 a.m. - 5:00 p.m. Friday
8:30 a.m. - 3:00 p.m. (Central Time) |
| By Postal Mail: |
Cosmetique
ATTN: Security Manager
200 Corporate Woods Parkway
Vernon Hills, IL60061 |
| |
| |
| Be sure to tell
us what type of marketing communication you no
longer wish to receive: |
| |
• Cosmetíque Postal
Mail |
|
• 3rd Party Postal Mail |
| |
• Cosmetíque Telephone
Calls |
|
• 3rd Party Telephone Calls |
| |
• Cosmetíque E-mail |
|
• Co-registered E-mail
(Partner Offers Sent by Cosmetíque) |
Please give us you complete address and telephone
number so we can remove your name from the lists
we may use and/or share with other companies in
the future. We will make every effort to remove
your name from the appropriate lists as quickly
as possible. Please be aware that marketing lists
are prepared in advance of campaigns and it is
possible that you may still receive a small number
of communications before our campaigns reflect
your changes.
4. Links
We may have agreements with third
parties that allow you to link to and from other
websites from our Site. If you link to these other
websites from our site, you may be asked to provide
information to them. Once you leave a Cosmetíque
website, we are no longer your host and do not have
control and/or are not responsible for the information
collection practices of the sites to which we provide
links. Before supplying these websites with personal
information, we encourage you to review the privacy
notices posted on those sites.
5. Other Legal Terms
We also recommend that you review
the section of our website called Legal.
It describes the terms and conditions for use of
our website and provides you with information regarding
your responsibilities when visiting our Site.
6. Your Consent
By using this Site, you consent to
the collection and use of this information by Our
Company in accordance with our Privacy Policy. We
reserve the right to make changes to our Privacy
Policy. If we decide to change our Privacy Policy,
we will post those changes on this page so that you
are always aware of what information we collect,
how we use it and under what circumstances we disclose
it. Please check this page regularly for change.
This Privacy Policy was last updated
on November 16, 2009 and is effective
as of that date. |