When will my order ship?
Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Please Note: Cosmetíque is unable to ship to international locations.
How will my order be shipped?
Your order will be shipped via United States Postal Service. Orders will be shipped Standard Service (delivery within 5-7 business days from ship date) unless Three Day Service is specified. There is a $5.00 additional charge to upgrade to Three Day Service. Please Note: Cosmetíque is unable to ship to international locations.
Shipping Rates
Where is my order?
For questions regarding the status of your order, please contact our Customer Service Representatives by
e-mailing customerservice@cosmetique.com or calling 1-800-621-8822 (Monday-Friday, 8:30am - 5:30pm Central Time). Please include your order number with all inquiries.
How do I return an order?
Cosmetíque products come with our 100% Satisfaction Guarantee. To return a product you purchased online for full credit, simply send it to:
Cosmetíque
200 Corporate Woods Parkway
Vernon Hills, IL 60061
Attn: Returns
For Cosmetíque Beauty Club and Energie Vitale Skin-Care Program
returns, see below for instructions.
How do I cancel an order?
To cancel an order, please contact our Customer Service Representatives by e-mailing customerservice@cosmetique.com or calling 1-800-621-8822 (Monday-Friday, 8:30am - 5:30pm Central Time). Please include your order number with all inquiries. If your order has not yet shipped, it will be cancelled.
Are online orders safe?
When you order online at www.cosmetique.com, Secure Socket Layer (SSL) encryption technology is used. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla/Firefox 1.0.4 (Windows only)
Netscape 6.0 (Windows only)
Safari RSS
Are your products cruelty-free?
Cosmetíque does not and will not test our products on animals.
What do I receive as a Cosmetíque Beauty Club member?
As a member of Cosmetíque Beauty Club, we’ll surprise you with unique collections of high quality cosmetics, treatment products and fragrances – all at savings of more than 50% off retail values. The collections will be conveniently delivered to your home and include expert beauty tips to help you look your best. Please see our full page of Member Benefits to learn more about the fun and excitement of joining the Club. As a member, you also receive special Member Discounts when you are signed in and shop online at www.cosmetique.com – non-members pay full price! Your satisfaction is guaranteed, so if you’re not 100% pleased with any collection, simply return it for full credit with no obligation.
What
do I receive as an Energie Vitale Skin-Care Program member?
As a member of Energie Vitale
Skin-Care Program, you’ll experience the solution for younger-looking
skin – all
at savings of up to 65% off retail values. Please see our full page of Member
Benefits to learn more about the fun and excitement of joining the program.
As a member, you also receive special Member
Discounts when you are signed in and shop
online at www.cosmetique.com – non-members
pay full price!
Is there a minimum number of collections I must purchase?
No, there is absolutely no minimum number of collections to buy. You pay only for those collections you decide to keep, your satisfaction is 100% guaranteed and you may discontinue your membership at any time.
Can I change my color choices?
The colors you receive in your collections are the colors you chose when you first joined the club. Cosmetíque is your club, so change is easy. You can try different colors whenever and as often as you like by updating your account online. Or, call us toll-free at 1-800-621-8822 (Monday-Friday, 8:30am - 5:30pm Central Time).
Can I change how often I receive a new collection?
Changing how often you receive a new collection is easy – you can choose the shipping cycle that best fits your lifestyle and budget. Just update your account online, or call us toll-free at 1-800-621-8822 (Monday-Friday, 8:30am - 5:30pm Central Time).
How do I return a collection?
Cosmetíque products come with our 100% Satisfaction Guarantee. If you ever want to return a collection, remove the invoice from the envelope on the box and place it inside the box with the cosmetics. Seal the box shut. Remove the envelope on the box. Write “Continue” on the box to continue your club membership, or “Cancel” on the box to cancel your club membership and drop it into any blue public mailbox. We will promptly credit your account or issue a refund once we receive and process your return.
How do I cancel my membership?
You can cancel your club membership at any time. You must first sign in on www.cosmetique.com, then go to the Cancel My Membership page and submit your request. If you need to speak with a Customer Service Representative, please call us toll-free at 1-800-621-8822 (Monday-Friday, 8:30am - 5:30pm Central Time).
How do I refer a friend?
We encourage all members to share the fun, excitement and savings of Cosmetíque with as many people as possible. That’s because sharing discoveries and comparing different cosmetics and colors with close friends and family actually enhances the fun of membership! The best way to refer a friend is by calling our Customer Service Representatives toll-free at 1-800-621-8822 (Monday-Friday, 8:30am - 5:30pm Central Time).
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